Business process automation (BPA), is the strategy a business uses to automate processes in order to contain costs. It consists of integrating applications, restructuring labour resources and using software applications throughout the organization.

Application Development

Optimisation
Planning (Strategy, EA)
Analysis (Investigation)
Execution (Automation)
Testing (Simulation)
Modelling (Development)

Process Improvement

Holistic and process centric approach
Creates a sustainable platform for new requirements
Aligned ICT and the business; Demonstrates compliance
Mobile field capability

Transparency

Integrated process flow across the value chain and across silos
One version of the truth from one central repository
Improve productivity
Reporting facilities across all management levels

Enhance customer experience

Reduce costs
Foundation for customer centricity