ESM describes a strategic approach for designing, delivering, managing and improving the way information technology (IT) is used within an organization. The goal of every Enterprise Service Management framework is to ensure that the right processes, people and technology are in place so that the organization can meet its business goals.
Through bespoke Business process development and/or reengineering, standardization is created to capably deal with the following elements of ESM at a functional service derivation using best practice methodologies and principles: