Business Process Management

BPM

Business Process Management

BPM represents a strategy of managing and improving business performance by continuously optimizing business processes in a closed-loop cycle of modelling, execution, and measurement.



Our High-Level Approach


  • Develop a BPM Methodology inclusive of a SOA roadmap
  • Define policies, principles and standards
  • Establish process measurements/metrics
  • Installation and configuration of the BPM suite according to clients requirements
  • Provide a high level blueprint for clients Enterprise Architecture (EA)
  • Model clients EA onto BPM modelling tool
  • Train and assess the identified stakeholders
  • Continual measurements, analysis and improvement of Planning, Operational, Governance and support service processes


Framework to effective BPM


  • Assess current status
  • Define To-Be Status
  • Maturity level
  • Roadmap
  • BPM Centre of Excellence


Deliverables


  • Develop an Enterprise Business Process Management Strategy
  • Implement standard, efficient and effective processes across all departments
  • Business Process Mapping per Division/Capability L0-5
  • Identify / Define Business Processes
  • Conduct Gap-analysis
  • Process re-engineering / enhancement
  • KPI / Scorecard defined
  • Responsibility and Accountability Matrix
  • Documentation of Requirements Matrix
  • Determine Primary Departmental Value Chain/s
  • Updated Process inventory
  • Business Rules for process automation documented
  • Determine processes for possible automation


Benefits


  • Holistic Organizational view
  • Customer Centric Organization
  • Enhance customer services
  • Identify / Define Business Processes
  • Standardized processes
  • Matrix Operations enablement
  • Common Processes
  • Improve performance
  • Increase revenue
  • Roadmap for ISO 9001
  • Updated Process inventory
  • implementation and certification




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Our Location

Ville Amanzi 179 Derby Road Northriding 2169
Johannesburg,
South Africa.